Shasmita Jena
About Shasmita Jena
Shasmita Jena is a professional with experience in technical support and quality analysis, having worked at Amazon Web Services, Accenture, and MattsenKumar LLC in India. She holds a Bachelor of Engineering in Information Technology from Sagar Group of Institute and Technology, Bhopal.
Work at Amazon Web Services
Shasmita Jena worked at Amazon Web Services (AWS) as a Technical Support Engineer from 2019 to 2021. During her two-year tenure in India, she provided technical assistance and support for AWS services, helping clients troubleshoot issues and optimize their use of cloud technologies. Her role involved direct interaction with customers to resolve technical queries and ensure a smooth user experience.
Experience at Accenture
Shasmita Jena served as a Service Desk Specialist at Accenture from 2022 to 2023. In this role, she was responsible for managing service requests and providing support to clients. Her work involved addressing user inquiries, resolving technical issues, and ensuring that service level agreements were met. This position allowed her to enhance her skills in customer service and technical support.
Role at MattsenKumar LLC
Shasmita Jena held the position of Senior Quality Analyst at MattsenKumar LLC from 2021 to 2022 in Jaipur, Rajasthan, India. In this capacity, she focused on quality assurance processes, ensuring that services met established standards. Her responsibilities included analyzing performance metrics and implementing improvements to enhance service quality.
Education in Information Technology
Shasmita Jena completed her Bachelor of Engineering in Information Technology at Sagar Group of Institute and Technology in Bhopal from 2015 to 2019. Her education provided her with a solid foundation in technical concepts and practices, preparing her for her subsequent roles in the technology sector.