Tony Carrozza
About Tony Carrozza
Tony Carrozza is a Service Desk Specialist with extensive experience in help desk support within healthcare settings. He has worked for several organizations in Connecticut, including UConn Health, Travelers, and Hartford HealthCare Labs, and has developed strong skills in troubleshooting and network monitoring.
Current Role at GalaxE.Solutions
Tony Carrozza has been employed at GalaxE.Solutions as a Service Desk Specialist since 2022. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His experience in the healthcare sector enhances his ability to address specific challenges faced by healthcare professionals.
Previous Experience in Help Desk Support
Prior to his current position, Tony Carrozza held various roles in help desk support across multiple organizations. He worked at UConn Health as a Help Desk Support Specialist for three months in 2020, and at Travelers from 2021 to 2022 for one year. His experience also includes positions at Hartford HealthCare Labs and Trinity Health Of New England, where he provided support for IT issues in healthcare environments.
Extensive Background in IT Support
Tony Carrozza has a comprehensive background in IT support, with over a decade of experience in various roles. He began his career as a Customer Service Technician at ACS Healthcare Solutions, where he worked for ten years. His career path includes positions at Global Help Desk Services, SourceMed, and Atos, where he developed skills in troubleshooting and network monitoring.
Educational Background in Computer Information Systems
Tony Carrozza studied at Tunxis Community College, where he focused on Computer Information Systems. He achieved a certificate in this field from 1995 to 1996. He furthered his education at the same institution, earning another certificate in Information Systems from 1996 to 1997. This educational foundation supports his technical skills in IT support.
Technical Skills and Proficiencies
Tony Carrozza possesses a range of technical skills relevant to his role as a Service Desk Specialist. He is proficient in troubleshooting various Windows systems and network issues. He has experience using tools such as Active Directory, AS/400, Landesk Remote Control, Remedy, Meditech, and Service Now, which are essential for effective IT support in healthcare and other sectors.