William Paskewitz
About William Paskewitz
William Paskewitz is a Service Desk Agent with extensive experience in IT support, currently employed at GalaxE.Solutions in Hartford, Connecticut. He has held various positions in the IT field, including roles at Tighe & Bond and Data-Mail, and has a strong educational background in Network Information Technology and Computer Systems Engineering Technology.
Work at GalaxE.Solutions
William Paskewitz has been employed at GalaxE.Solutions as a Service Desk Agent since 2021. In this role, he provides remote assistance with Meraki devices and Cisco AnyConnect client requests. His responsibilities include troubleshooting technical issues and ensuring effective communication with users to resolve their concerns efficiently.
Previous Experience in IT Support
Prior to his current position, William worked at Tighe & Bond as an Information Technology Help Desk Technician from 2020 to 2021. He also served as a Help Desk Technician Level 1 at Data-Mail from 2018 to 2020. His earlier experience includes working at Springfield Technical Community College in IT Helpdesk and Infrastructure from 2013 to 2016, and as an IT Temp Part Time at Tighe & Bond from 2013 to 2015.
Education and Expertise
William Paskewitz holds a Bachelor's of Science (BS) in Network Information Technology from Central Connecticut State University, where he studied from 2016 to 2018. He also earned an Associate of Science (AS) in Computer Systems Engineering Technology from Springfield Technical Community College, completing his studies from 2013 to 2016. Additionally, he graduated with a diploma in General Education from Somers High School in 2013.
Technical Contributions and Skills
In his roles, William has suggested updates to existing technical documentation to enhance readability and effectiveness. He has also assisted new agents by explaining technical processes and answering their questions, demonstrating his commitment to team collaboration and knowledge sharing.