Leah M.
About Leah M.
Leah M. is a Client Technical Support Analyst with extensive experience in technical support roles, including positions at MaritzCX and Symantec. She holds associate degrees in Biology and Graphic Design from Florida Gulf Coast University and Utah State University, respectively.
Current Role at Galileo Financial Technologies
Leah M. serves as a Client Technical Support Analyst at Galileo Financial Technologies. She has held this position since 2020, contributing to the company's technical support operations. In her role, she is responsible for assisting clients with technical inquiries and ensuring effective use of the company's financial technology solutions.
Experience at SoFi
In addition to her role at Galileo, Leah M. has also been working as a Client Technical Support Analyst at SoFi since 2020. In this position, she provides technical assistance and support to clients, helping them navigate the company's financial services and products.
Previous Experience at MaritzCX
Leah M. worked at MaritzCX in various roles from 2014 to 2017. She served as a Senior Support Engineer and a Technical Success Specialist, where she focused on providing technical support and ensuring client satisfaction. Additionally, she held the position of Senior Engineering Mentor during her tenure, contributing to the development of engineering staff.
Background in Information Technology
Before her current roles, Leah M. worked at Symantec from 2018 to 2020 in the Information Technology sector. This experience further developed her technical skills and knowledge in IT support, enhancing her ability to assist clients effectively.
Educational Background
Leah M. has a diverse educational background. She studied at Florida Gulf Coast University, earning an Associate of Arts and Sciences (A.A.S.) in Biology from 2008 to 2009. She also attended Utah State University, where she achieved an Associate of Arts and Sciences (A.A.S.) in Graphic Design/Web Design from 2009 to 2011. Additionally, she completed a three-year accelerated diploma in Higher Education/Higher Education Administration at Estero High School from 2004 to 2007.