Trevor Brown
About Trevor Brown
Trevor Brown is a Relationship Manager at Galileo Financial Technologies in Salt Lake City, Utah, where he has worked since 2020. He has a diverse background in customer success and support, having transitioned from the hospitality industry to the financial technology sector.
Work at Galileo
Trevor Brown has served as a Relationship Manager at Galileo Financial Technologies since 2020. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His tenure at Galileo spans four years, during which he has contributed to the company's growth and client engagement strategies. Located in Salt Lake City, Utah, Trevor's position involves collaborating with various stakeholders to enhance service delivery and support.
Previous Experience at Instructure
Before joining Galileo, Trevor Brown worked at Instructure for a total of four years in various roles. He began as a Technical Support Agent from 2015 to 2017, where he provided assistance to users and resolved technical issues. He then advanced to Support Manager from 2017 to 2018, overseeing support operations. Finally, he served as a Customer Success Manager from 2018 to 2020, focusing on client retention and satisfaction.
Background in Hospitality
Trevor Brown transitioned from the hospitality industry to the financial technology sector. His early career included roles at Holiday Inn and Holiday Inn Express, where he gained experience in customer service. He worked as a Front Desk Representative from 2010 to 2015 and as a Guest Services Manager for a brief period in 2015. This background has contributed to his strong customer service skills and ability to adapt to new environments.
Commitment to Professional Growth
Trevor Brown demonstrates a commitment to personal and professional growth by actively seeking challenging opportunities. His career progression reflects a focus on expanding his expertise across different roles and industries. This dedication to continuous improvement has enabled him to develop a diverse skill set applicable in various professional contexts.
Customer Success and Support Expertise
Trevor Brown has a strong background in customer success and support. His experience includes progressing from technical support roles to management positions, showcasing his ability to handle complex customer needs. This expertise is evident in his work at both Instructure and Galileo, where he emphasizes client satisfaction and effective communication.