Vicjaike Espinoza
About Vicjaike Espinoza
Vicjaike Espinoza is a Client Technical Support Specialist with a strong focus on Windows systems. He has extensive experience in technical support roles across various companies and holds a Master's degree in Information Technology Management.
Current Role at Galileo Financial Technologies
Vicjaike Espinoza serves as a Client Technical Support Specialist at Galileo Financial Technologies, a position held since 2022. In this role, he focuses on providing technical support to clients, emphasizing quick problem resolution and high customer satisfaction. His responsibilities include managing a technical case queue, ensuring efficient handling and resolution of cases, and maintaining clear documentation for each case. This documentation contributes to the overall knowledge and efficiency of the support team.
Previous Experience in Technical Support
Prior to his current position, Vicjaike Espinoza worked at Grupo Roble as a Technical Support Specialist from 2016 to 2018 in Panamá, Panama. He also gained experience as an IT Support Specialist at WebFindYou from 2014 to 2015 in Venezuela. These roles provided him with a solid foundation in technical support, particularly in managing customer inquiries and resolving technical issues.
Educational Background
Vicjaike Espinoza holds a degree in Computer Engineering from Dr. José Gregorio Hernández University, where he studied from 2011 to 2014. He also completed a CCNA 1 Routing and Switching program at Dr. Rafael Belloso Chacin University in 2014. Currently, he is pursuing a Master of Information Technology Management at Western Governors University, expected to complete in 2024. This educational background supports his technical expertise and role in client support.
Technical Skills and Specializations
Vicjaike Espinoza has a strong passion for Windows systems, which plays a significant role in his technical support activities. His skills include effective case management, problem resolution, and maintaining comprehensive documentation. These abilities enhance his performance in technical support roles and contribute to high levels of customer satisfaction.
Current Position at True Leaf Market
In addition to his role at Galileo Financial Technologies, Vicjaike Espinoza has been working as a System Administrator Jr. at True Leaf Market since 2018. This position involves managing system operations and supporting IT infrastructure, further broadening his technical expertise and experience in the field.