Louise Marling
About Louise Marling
Louise Marling is the UK Chief Operating Officer at Gallagher Re, with extensive experience in operational leadership and change management across various companies in the insurance industry.
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Louise Marling is currently the UK Chief Operating Officer at Gallagher Re in the London Area, United Kingdom.
Previous Roles at Hiscox UK
Louise Marling served as Chief Operating Officer at Hiscox UK from 2020 to 2023, where she was responsible for overseeing operational strategies and processes. Prior to this, she was the Interim Change Director from 2019 to 2020, where she played a pivotal role in managing large-scale change projects. During her tenure, she was instrumental in driving digital transformation initiatives focused on customer-centric digitization.
Experience at William Russell Limited
From 2016 to 2019, Louise Marling held the role of Chief Operating Officer at William Russell Limited. Under her leadership, the company implemented a technology blueprint that significantly enhanced operational efficiency. Her role involved overseeing various operational aspects to ensure seamless business processes.
Founder of Inspire Our Trip
Louise Marling founded Inspire Our Trip, a travel consultancy, and successfully ran it from 2013 to 2016. Her responsibilities included establishing business strategies, managing daily operations, and providing expert guidance on travel-related services to clients.
Career at Aviva USA
Louise Marling's extensive career at Aviva USA spanned from 1996 to 2011. She held multiple senior roles, including Senior Vice President of Insurance Operations from 2007 to 2011, where she oversaw significant operational changes. She also held positions such as Head of Change, Head of Customer Services, Head of Claims Operations, and various roles in claims management, which provided her with a strong background in customer services and operational management.
Education and Expertise
Louise Marling completed her MBA in Business Administration and Management from the University of Warwick - Warwick Business School from 2004 to 2007. She also holds a degree in Economics from the University of Liverpool, which she achieved from 1991 to 1994. Her academic background has equipped her with a strong foundation in business and economics, which she has applied throughout her extensive career.