Peter Chapman
About Peter Chapman
Peter Chapman is an IT Service Manager at Gallagher Re with extensive experience in IT service delivery, project management, and change management across various industry sectors.
Current Position at Gallagher Re
Peter Chapman is currently serving as the IT Service Manager at Gallagher Re. In this role, he is responsible for overseeing the delivery of IT services, ensuring operational performance, and implementing ITIL-aligned processes. His role involves managing both software and hardware projects, contributing to the company's strategy for IT service delivery, and supporting various business initiatives. Chapman applies his expertise in IT service delivery and IT project management to achieve the company's goals.
Previous Experience at Willis Towers Watson
Before his current role, Peter Chapman worked as the IT Service Manager at Willis Towers Watson from 2017 to 2021. During his four-year tenure, Chapman was integral in managing IT transition and change initiatives. He introduced ITIL-aligned processes and targeted improvements to IT delivery. His responsibilities included budget management, operational oversight, and stakeholder engagement, aimed at delivering high standards of customer service.
IT Service Management Career in Various Sectors
Peter Chapman has extensive experience in diverse industry sectors, including FMCG, Travel, Public Sector, and Manufacturing. Over the years, he has held notable positions such as Systems & Support Manager at Thomas Cook, Service Desk Manager at Capita, and Group IT Service Desk Manager at Greenvale AP. Each role contributed to his proficiency in IT service delivery, project management using Prince2, negotiation, and team building. This varied background has equipped him with strong analytical, problem-solving, and decision-making skills.
Education at John Peele
Peter Chapman studied at John Peele from 1984 to 1989. His foundational education has supported his extensive career over several decades. Although specific details about his studies at John Peele are not provided, it forms the basis of his subsequent professional development and expertise in IT service management.