Kathy Dalpes
About Kathy Dalpes
Kathy Dalpes serves as the Vice President of Customer Service at Gametime, where she has worked since 2023. With over 20 years of experience in customer support leadership roles at various prominent companies, she is recognized for her expertise in managing large teams and driving operational success.
Work at Gametime United
Kathy Dalpes serves as the Vice President of Customer Service at Gametime, a position she has held since 2023. In this role, she operates remotely from Salt Lake County, Utah. Her responsibilities include leading customer service initiatives and managing teams to enhance client satisfaction. Dalpes applies her extensive experience in customer support to drive operational success within the organization.
Previous Experience in Customer Support
Kathy Dalpes has over 20 years of experience in customer support, having held significant roles at several leading companies. She was the Director of Customer Support at eBay from 2003 to 2006 and later served as the Director of Global Customer Care and Technical Support at Belkin from 2011 to 2012. Additionally, she worked as the Director of Global Customer Support at Skype from 2006 to 2011 and as Vice President of Global Customer Support at Zendesk from 2017 to 2021.
Leadership and Management Skills
Dalpes is recognized for her leadership in customer service and sales management. She has successfully led large teams and managed multi-million dollar budgets. Her expertise encompasses strategic planning and client satisfaction, with a focus on building high-performing customer support teams. She is known for delivering effective offshore, near-shore, and on-shore outsourcing customer support leadership.
Educational Background
Kathy Dalpes studied at De Anza College and later attended Regis University. Her educational background complements her extensive professional experience in customer support and management, contributing to her effectiveness as a leader in the industry.
Notable Companies and Projects
Throughout her career, Kathy Dalpes has worked with industry leaders such as Spotify, eBay, Skype, AT&T, SITEL Corporation, Zendesk, and Belkin. Her roles have involved directing multi-language and cultural customer support centers, showcasing her ability to adapt to diverse operational environments and client needs.