Petra Dimech
About Petra Dimech
Petra Dimech is a Regulatory Compliance Officer with over 12 years of experience in the Telecommunication and Customer Care industry, specializing in Customer Care, Team Management, and Gaming. She has held various positions at companies such as Betfair and Tipico Ltd., demonstrating a strong commitment to helping others.
Work at Gaming Innovation Group
Currently, Petra Dimech holds the position of Regulatory Compliance Officer at Gaming Innovation Group. In this role, she is responsible for ensuring that the organization adheres to regulatory standards and compliance requirements within the gaming industry.
Previous Experience in Gaming and Compliance
Petra Dimech has extensive experience in the gaming sector. She worked at Betfair in various roles, including Games Helpdesk Shift Lead and Fraud Detection Analyst, from 2013 to 2016. Additionally, she served as a Payments and Fraud Analyst and Online Security Analyst at Tipico Ltd. between 2016 and 2018, contributing to fraud prevention and payment security.
Background in Customer Care and Team Management
Petra Dimech has over 12 years of experience in the Telecommunication and Customer Care industry. She began her career as a Billing and Customer Care Agent at Telepage in 2007. She progressed to roles such as Customer Care Team Supervisor at Northway Group of Companies and Consultant at Quad Consultancy, where she developed skills in team management and customer service.
Education and Expertise
Petra Dimech possesses a strong foundation in customer care and gaming compliance. She has developed excellent knowledge of call skills and dynamics, which supports her effectiveness in her current role. Her expertise extends to team management and gaming, reflecting her commitment to professional growth in these areas.
Professional Aspirations
Petra Dimech intends to further her knowledge in the Telecommunication and Customer Care sector. She aims for both personal and professional growth, demonstrating a commitment to continuous learning and development in her field.