Bill Erwin
About Bill Erwin
Bill Erwin is a Client Success Manager at Gannett, where he has worked since 2016. He has a diverse background in media, finance, and marketing, with previous roles at Gannett, Big Ten Network, and Flagstar Bank.
Current Role as Client Success Manager
Bill Erwin currently serves as a Client Success Manager at Gannett, a position he has held since 2016. In this role, he is responsible for managing client relationships and ensuring successful outcomes for clients. He operates from McLean, Virginia, and has developed expertise in digital recruitment solutions, focusing on enhancing client satisfaction and operational efficiency.
Previous Experience at Gannett
Prior to his current role, Bill Erwin worked at Gannett as a Digital Media Recruitment Specialist from 2013 to 2016. During this time, he contributed to reducing print and digital ordering errors by 30% compared to the previous year. He acted as a market liaison for 14 regional newspaper locations, addressing operations-related inquiries and managing recruitment ad sales.
Educational Background
Bill Erwin has a diverse educational background. He earned a Bachelor of Science degree in Management, Business, and Journalism from Ball State University, where he studied from 2002 to 2005. He later pursued a Master of Science in Communication at Indiana University Bloomington, completing his studies from 2008 to 2009. Additionally, he attended West Virginia University for two years, focusing on Journalism.
Professional Experience Overview
Bill Erwin has held various positions across different organizations. He worked as a Financial Service Representative at Flagstar Bank from 2005 to 2007 and served as a Territory Sales Manager at Glazer's Distributors of Indiana from 2007 to 2008. He also gained experience as a Media Services Volunteer at Big Ten Network and as a Junior Tennis Coordinator at the United States Tennis Association. His roles have included operational management and client billing resolutions.
Achievements in Revenue Management
In 2018, Bill Erwin oversaw a portfolio that generated over $10 million in revenue. His operational management skills included leading a team of 15 Account Representatives, focusing on recruitment ad sales. He has also provided expertise in digital recruitment campaigns on platforms such as Facebook and Google, enhancing the effectiveness of client marketing strategies.