Brooklyn Brooks
About Brooklyn Brooks
Brooklyn Brooks is a Client Success Manager at Gannett | USA TODAY NETWORK, where she has worked since 2022. With a background in digital marketing and client management, she specializes in SaaS onboarding and optimizing marketing strategies.
Current Role at Gannett
Brooklyn Brooks serves as a Client Success Manager at Gannett | USA TODAY NETWORK, a position held since 2022. Based in Plano, Texas, she focuses on ensuring client satisfaction and success. Her role involves overseeing client relationships and facilitating effective communication between clients and the company. She has built on her previous experience in customer success roles within the same organization, contributing to her understanding of client needs and expectations.
Previous Experience at Gannett
Prior to her current role, Brooklyn held several positions at Gannett | USA TODAY NETWORK. She worked as a Customer Success Manager for the New England Region from 2020 to 2022, and as a Client Success Associate for seven months in 2022. Additionally, she served as a Client Success Manager for ReachLocal Premium Accounts from 2019 to 2020. These roles provided her with extensive experience in client management and support.
Education and Expertise
Brooklyn studied Public Relations, Advertising, and Applied Communication at Tarrant County College from 2015 to 2017. She is currently pursuing a degree in Business, Management, Marketing, and Related Support Services at Texas McCombs School of Business, starting in 2020. Her educational background complements her professional expertise in digital marketing and client success.
Digital Marketing Skills
Brooklyn possesses expertise in managing digital marketing campaigns across various platforms, including Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Marketing (SMM), Display Advertising, Over-the-Top (OTT) and Connected TV (CTV), and YouTube. She has a strong track record of exceeding monthly goals and customer expectations in her roles, demonstrating her proficiency in reporting analysis and providing insights to optimize marketing strategies.
Career Background
Before joining Gannett, Brooklyn worked at DexYP as a Search Engine Marketing Manager from 2015 to 2017 and as a Thryv Support Specialist II from 2017 to 2018. These positions allowed her to develop skills in digital marketing and customer support, contributing to her comprehensive understanding of client needs and marketing strategies.