Emily N. Hubbard Hines
About Emily N. Hubbard Hines
Emily N. Hubbard Hines serves as the Sr. Sales Operations Manager at Gannett | USA TODAY NETWORK, a position she has held since 2022. With a diverse background in sales operations and customer advocacy, she has accumulated over a decade of experience in various roles across multiple companies.
Work at Gannett
Emily N. Hubbard Hines serves as the Sr. Sales Operations Manager at Gannett, specifically within the USA TODAY NETWORK. She has held this position since 2022, focusing on revenue-impacting month-end processing. In her role, she manages escalated revenue-impacting issues for North America Direct Local Sales offices and the Partner Agency Sales Channel. Additionally, she organizes events and training sessions aimed at enhancing staff motivation and engagement.
Previous Experience at ReachLocal
Prior to her current role, Emily worked at ReachLocal for several years in various capacities. She began as a Customer Advocate from 2010 to 2012, then progressed to Senior Customer Advocate from 2012 to 2013. She continued her career at ReachLocal as a Manager, Customer Advocate from 2013 to 2015, followed by her role as Strategic Account Manager from 2015 to 2017. Emily later served as an Operations Specialist, Escalations from 2017 to 2019, and finally as Sales Operations Manager from 2019 to 2022.
Education and Expertise
Emily holds a Master's degree in Business Administration from the University of Phoenix, which she completed from 2009 to 2011. She also earned a Bachelor's degree in Accounting from Grambling State University, studying from 1999 to 2002. Additionally, she studied Risk Management and Insurance at the University of Louisiana Monroe for one year in 2005. Her educational background supports her expertise in sales operations and financial management.
Background in Finance and Compliance
Before her tenure at ReachLocal, Emily gained experience in the finance and compliance sectors. She worked at Chase Home Finance as a Structured Finance Team Lead from 2005 to 2007 and as a Quality Assurance Analyst from 2003 to 2005. Additionally, she was employed at Boyd Gaming as a Regulatory Compliance professional from 2007 to 2010. This diverse background has contributed to her skills in managing complex operational issues.