Heather Culpepper
About Heather Culpepper
Heather Culpepper is a Client Success Manager at Gannett | USA TODAY NETWORK, with a background in customer service and campaign management. She has held various roles in media and project coordination across several companies, primarily in Tucson, Arizona.
Work at Gannett
Heather Culpepper has been employed at Gannett | USA TODAY NETWORK as a Client Success Manager since 2021. In this role, she focuses on enhancing client satisfaction and ensuring successful campaign outcomes. Her responsibilities include managing client relationships and utilizing her expertise in customer service and retention to support the company's objectives.
Previous Experience in Media and Marketing
Before joining Gannett, Heather Culpepper held various positions in the media and marketing sectors. She worked at KOLD News 13 as a Media Sales Consultant and Success Manager, where she contributed to sales strategies and client success. Additionally, she served as a Digital Sales Analyst at KOLD News 13, analyzing digital sales performance from 2020 to 2021.
Experience at Madden Media
Heather Culpepper's tenure at Madden Media spanned from 2015 to 2018, where she held multiple roles including Account Project, Digital & Sweepstakes Coordinator, and Campaign Manager. In these positions, she was responsible for coordinating digital campaigns and managing client accounts, which helped her develop a strong foundation in project management and client relations.
Background in Licensing Coordination
Heather began her career at Trau & Loevner, working as a Licensing Coordinator from 2008 to 2014. During her six years in this role, she gained valuable experience in licensing processes and client interactions, which contributed to her overall expertise in customer service.
Education and Expertise
Heather Culpepper studied at the Community College of Allegheny County. Her educational background, combined with her extensive experience in customer service and project management, has equipped her with the skills necessary to excel in her current role and contribute to client success.