Jacob Fletcher
About Jacob Fletcher
Jacob Fletcher is an IT Helpdesk Technician at Gannett | USA TODAY NETWORK, where he has worked since 2018 in the Rochester, New York Area. With a background in Computer Technology and experience in customer support, he is dedicated to continuous self-improvement and enjoys collaborating with diverse teams.
Work at Gannett
Jacob Fletcher has been employed at Gannett | USA TODAY NETWORK as an IT Helpdesk Technician since 2018. He operates in the Rochester, New York Area and has accumulated six years of experience in this role. His responsibilities include providing technical support and troubleshooting for various IT issues, ensuring efficient operation within the organization.
Previous Experience at Ellucian
Prior to his current role, Jacob Fletcher worked at Ellucian as a Help Desk Specialist from 2016 to 2018. During this two-year tenure, he developed skills in customer support and technical assistance, contributing to the overall effectiveness of the help desk operations.
Education and Expertise
Jacob Fletcher studied at Monroe Community College, where he focused on Computer Technology/Computer Systems Technology. He earned an Associate's Degree from 2013 to 2015. His educational background provides a foundation in computer systems, which supports his current role in IT support.
Technical Skills and Learning Approach
Jacob Fletcher has been self-teaching and experimenting with computers since the age of eleven. He possesses a strong work ethic and demonstrates a fast ability to learn new concepts and ideas. He strives for self-improvement by learning from mistakes and applying new knowledge effectively.
Interpersonal Skills
Jacob Fletcher enjoys working with diverse groups and is recognized for his people skills. His ability to connect with others enhances his effectiveness in the IT Helpdesk role, allowing him to provide support in a friendly and approachable manner.