Justine Lovell
About Justine Lovell
Justine Lovell is a Customer Experience Manager at Gannett | USA TODAY NETWORK, where she has worked since 2022. She has extensive experience in customer relations and digital operations, having held various roles in the media and retail sectors over the past two decades.
Current Role at Gannett
Justine Lovell serves as the Customer Experience Manager at Gannett | USA TODAY NETWORK. She has held this position since 2022 and operates from Framingham, Massachusetts. In this role, she focuses on enhancing customer satisfaction and streamlining processes to improve overall service delivery.
Previous Experience at Gannett
Prior to her current role, Justine Lovell worked at Gannett | USA TODAY NETWORK as a Client Success Manager in Search Engine Marketing (SEM) from 2020 to 2022. She also served as a Digital Operations Specialist from 2016 to 2020. Her tenure at Gannett involved various responsibilities aimed at optimizing client engagement and operational efficiency.
Background in Retail and Sales
Justine Lovell began her career in retail, working as an Assistant Store Manager at PVH (Philips Van Heusen) from 2004 to 2006. She transitioned to Network World, where she held multiple roles, including Sales Coordinator and Online Ad Operations Coordinator, from 2006 to 2009. Her experience in these positions contributed to her skills in customer relations and sales operations.
Experience in Online Advertising
Justine Lovell worked at IDG (International Data Group) as a Senior Online Ad Operations Specialist from 2009 to 2013. This role involved managing online advertising campaigns and optimizing performance metrics. Her background in online advertising has equipped her with the expertise to drive successful digital marketing initiatives.
Education and Skills
Justine Lovell studied Business Administration and Management at Massachusetts Bay Community College. She possesses skills in process assessment and cross-functional collaboration, which have contributed to increased efficiencies and revenue in her roles. Her passion for emerging technologies and commitment to exceeding expectations in campaign results are notable aspects of her professional profile.