Lori Ann Racki Pendleton
About Lori Ann Racki Pendleton
Lori Ann Racki Pendleton serves as the Director of Customer Care at Gannett | USA TODAY NETWORK, a position she has held since 2018. She has extensive experience in circulation business processes, having previously worked at Dow Jones & Company and GateHouse Media.
Work at Gannett
Lori Ann Racki Pendleton has been serving as the Director of Customer Care at Gannett | USA TODAY NETWORK since 2018. In this role, she oversees customer service operations, ensuring that the needs of clients are met effectively. Her position involves managing a team dedicated to enhancing customer satisfaction and streamlining service processes. The focus of her work is on improving customer interactions and fostering a positive experience for users of Gannett's various media platforms.
Previous Experience at Dow Jones & Company
Prior to her current role, Lori Ann Racki Pendleton worked at Dow Jones & Company Local Media Group as the Circulation Business Process Director from 2007 to 2013. During her six years there, she was responsible for managing circulation processes and improving operational efficiencies. Her experience at Dow Jones provided her with a solid foundation in media operations and customer service management.
Experience at GateHouse Media
Lori Ann Racki Pendleton also held the position of Circulation Business Process Director at GateHouse Media from 2013 to 2016. In this role, she continued to build on her expertise in circulation management, focusing on optimizing business processes within the organization. Her tenure at GateHouse Media contributed to her extensive knowledge of the media industry's operational challenges and customer care strategies.
Education and Expertise
Lori Ann Racki Pendleton studied at Westchester Community College from 1989 to 1993, where she completed her foundational education. She later attended Ashford University from 2011 to 2014, earning a Bachelor of Arts (B.A.) in Business Administration and Management. This academic background has equipped her with the skills necessary for her roles in customer care and business process management.