Melissa Lemus
About Melissa Lemus
Melissa Lemus serves as a Senior Client Operations, Product Specialist at Gannett | USA TODAY NETWORK, where she has worked since 2021. She specializes in onboarding processes for digital solutions and streamlining operations through data analysis and collaboration.
Work at Gannett
Melissa Lemus has been employed at Gannett | USA TODAY NETWORK since 2018. She currently holds the position of Senior Client Operations, Product Specialist, a role she has occupied since 2021 in Plano, Texas. In her capacity, she defines effective onboarding processes for all digital solutions, ensuring a smooth transition for clients. Prior to her current role, she served as a Client Operations Specialist, where she focused on identifying opportunities for improving time management through individual time studies and Salesforce reporting. She collaborates with Training and Communications to keep abreast of industry updates and changes.
Education and Expertise
Melissa Lemus earned her Bachelor of Business Administration (B.B.A.) degree from the University of North Texas, where she studied General Business from 2012 to 2014. Her educational background provides her with a solid foundation in business principles, which she applies in her current role at Gannett. Her expertise includes managing internal communication channels, assisting product developers, and improving workflow processes, demonstrating her capability in both operational and strategic aspects of client services.
Background
Melissa Lemus has built a career in client operations and product support, primarily at Gannett | USA TODAY NETWORK. She has accumulated over six years of experience in the company, contributing to various aspects of client operations. Her work involves close collaboration with Systems and Tools, Salesforce, and Business Intelligence to ensure that all post-sales platforms are adequately set up to support new products and their enhancements.
Achievements
In her role at Gannett, Melissa Lemus leads the Go-to-Market strategy for Post-Sales channels. She manages internal communication for post-sales, product experts, and vendors, focusing on best practices. Her initiatives have contributed to streamlining processes and improving the overall efficiency of service and product support channels, reflecting her commitment to enhancing client operations.