Randy Buckner
About Randy Buckner
Randy Buckner is a Customer Service Retention Specialist currently working at Gannett | USA TODAY NETWORK. He has a diverse background in customer service and business analysis, with previous roles at Serco, Amazon, Humana, and Toyoda Gosei Americas.
Current Role at Gannett
Randy Buckner currently serves as a Customer Service Retention Specialist at Gannett | USA TODAY NETWORK. He has held this position since 2021, contributing to customer service operations in a virtual environment. His role involves implementing strategies to retain customers and enhance their overall experience with the organization.
Previous Experience at Serco
Prior to his current role, Randy Buckner worked at Serco from 2014 to 2019. He began as a Customer Service Representative and later advanced to Supervisor Service Excellence. In these roles, he focused on improving service quality and customer satisfaction in Campbellsville, Kentucky. His tenure at Serco spanned a total of two years in a supervisory capacity.
Professional Background in Customer Service
Randy Buckner has a diverse background in customer service roles. He worked as a Fulfillment Associate at Amazon for one year from 2016 to 2017, where he was involved in logistics and order fulfillment. Additionally, he served as a Business Process Analyst at Humana from 2010 to 2014, focusing on business processes and data analysis.
Educational Qualifications
Randy Buckner completed his high school education at Green County High School, earning a High School Diploma with Comprehensive Honors from 2002 to 2006. He furthered his education at the University of Louisville, where he studied Business Administration and Management with a minor in Marketing, obtaining a Bachelor's of Science degree from 2006 to 2010.
Personal Interests and Hobbies
Outside of his professional career, Randy Buckner has a keen interest in fish keeping, particularly African Cichlids. He also collects gemstones, mineral specimens, and numismatic coins and notes, reflecting a diverse range of personal interests.