Sarah Leslie Hutchings
About Sarah Leslie Hutchings
Sarah Leslie Hutchings is an IT Service Delivery Analyst at Gannett | USA TODAY NETWORK, where she has worked since 2018. With a background in economics and extensive experience in IT service management, she specializes in aligning systems with ITIL standards.
Work at Gannett
Sarah Leslie Hutchings has been employed at Gannett, specifically within the USA TODAY NETWORK, as an IT Service Delivery Analyst since 2018. In this role, she manages the internal IT help desk and oversees the Knowledge Base, ensuring efficient service delivery and support for IT-related inquiries. Her responsibilities include redesigning IT Service Management systems to align with ITIL standards, contributing to improved operational effectiveness within the organization.
Previous Experience
Prior to her current position, Hutchings worked at Sutherland Global Services in various roles, including Knowledge Manager and Senior Consultant. She served as a Knowledge Manager from 2015 to 2017, where she focused on managing knowledge resources. Additionally, she worked as a Consultant for a year in 2014 to 2015. Before her tenure at Sutherland, she was a Senior Programming Analyst at the University of Rochester from 2017 to 2018, where she contributed to programming and IT solutions.
Education and Expertise
Hutchings holds a Bachelor of Arts in Economics from SUNY Fredonia, where she studied from 2008 to 2012. She furthered her education at Bowling Green State University, obtaining a Master's degree in Economics in 2013. Her academic background supports her expertise in IT service management and technical writing, which she applies in her current role. She also completed her high school education at Canandaigua Academy, focusing on music.
Technical Skills and Contributions
In her role at Gannett, Hutchings serves as a technical writer and graphic designer for IT department communications. She specializes in redesigning IT Service Management systems to align with ITIL standards, which enhances the effectiveness of IT services. Her work includes managing the internal IT help desk, where she ensures that support resources are accessible and well-organized for users.
Early Career Roles
Hutchings began her career with various positions that contributed to her professional development. She worked as a Teaching Assistant at Bowling Green State University from 2012 to 2013, and as a Tutor at SUNY Fredonia from 2011 to 2012. Additionally, she served as a Day Habilitation Assistant at Ontario ARC from 2010 to 2012. These roles provided her with foundational skills in communication and support.