William Dorn
About William Dorn
William Dorn is a Senior Support Analyst at Gannett | USA TODAY NETWORK, where he has worked since 2017 in Chesapeake, VA. He specializes in diagnosing complex issues across various layers of technology and collaborates with multiple stakeholders to resolve problems.
Work at Gannett
William Dorn has served as a Senior Support Analyst at Gannett | USA TODAY NETWORK since 2017. His role is based in Chesapeake, VA, where he has contributed for over seven years. In this position, he investigates and diagnoses complex problems across multiple layers, including browser, application, database, and network. Dorn is part of the Advanced Services team, which addresses escalated issues that lack standard solutions.
Technical Responsibilities
In his capacity as a Senior Support Analyst, William Dorn manages various technical challenges. He addresses problems and events that arise from vendor releases, defects, and performance bottlenecks. Dorn collaborates with customers, vendors, and Gannett Digital staff to conduct root cause analysis and implement resolutions. His role also involves supporting new applications and upgrade launches, ensuring smooth transitions and functionality.
Collaboration and Coordination
William Dorn actively collaborates with business stakeholders, software development teams, and DevOps to resolve issues and manage projects. His coordination efforts are essential in addressing technical challenges and facilitating communication among different teams. This collaboration ensures that all parties are aligned and informed throughout the problem-solving process.
Event Management and Analysis
Dorn performs Event Management functions, which include escalating issues, sending market notifications, and participating in bridge calls. He writes scripts to collect and analyze application data, aiding in troubleshooting and analysis. His analytical skills contribute to effective problem resolution and enhance the overall performance of applications.