Brian Polanco, MBA
About Brian Polanco, MBA
Brian Polanco, MBA, serves as the Community & Alumni/Fan Engagement Coordinator for the New York Rangers. He has extensive experience in guest relations and ticketing across various sports organizations, including the New York Mets and the New York Yankees.
Current Role at Madison Square Garden
Brian Polanco currently serves as the Community & Alumni/Fan Engagement/Experiences & Social Impact/Junior Rangers for the New York Rangers at The Madison Square Garden Company. He has held this position since 2015, contributing to various initiatives aimed at enhancing fan engagement and community outreach. His role involves developing programs that foster connections between the team and its supporters, as well as promoting social impact initiatives.
Previous Experience in Sports and Entertainment
Brian Polanco has extensive experience in the sports and entertainment industry. He worked at The Madison Square Garden Company in various capacities, including as an Event Operations Representative from 2008 to 2015. He also held roles at the New York Mets, New York Yankees, and IMG, gaining skills in guest relations, ticketing, and event coordination. His seasonal positions at MetLife Stadium and the United States Tennis Association further solidified his expertise in client services and ticket operations.
Educational Background
Brian Polanco earned a Bachelor of Business Administration in International Business from Iona University, completing his studies from 2005 to 2009. He later pursued a Master of Business Administration in General Management at Iona College, graduating in 2013. His educational background provides a strong foundation for his roles in business operations and client services within the sports industry.
Internship Experience
Brian Polanco gained valuable experience through various internships early in his career. He interned at IMG in licensing from 2012 to 2013 and at The Madison Square Garden Company in guest relations and disabled services in 2008. These internships allowed him to develop essential skills in customer service and event management, which he has applied throughout his career.
Work History Overview
Brian Polanco has built a diverse work history, encompassing roles in guest services, ticketing, and marketing. His positions have included working as a Ticket Services Representative for the New York Mets and as a Guest Relations Representative for the New York Yankees. He has also worked at Showcase Cinema and Iona University, demonstrating a breadth of experience in customer-facing roles across different sectors.