Dominick Spampinato
About Dominick Spampinato
Dominick Spampinato is an IT Operations Incident and Problem Manager with extensive experience in service operations and disaster recovery. He has worked for notable companies including Thomson Reuters, Refinitiv, and Madison Square Garden Entertainment Corp., implementing ITIL frameworks and specializing in compliance management.
Current Role at Madison Square Garden
Dominick Spampinato currently serves as the IT Operations Incident and Problem Manager at Madison Square Garden Entertainment Corp. since 2020. In this role, he is responsible for managing incidents and problems within IT operations, ensuring the reliability and efficiency of services. His focus includes implementing ITIL frameworks to enhance service operations and drive continual service improvements.
Previous Experience at Refinitiv
Prior to his current position, Dominick worked at Refinitiv as an Incident/Problem Manager in Service Operations from 2011 to 2019. During his eight years there, he managed incidents and problems, contributing to the overall stability and performance of IT services. His role involved coordinating responses to incidents and implementing strategies to minimize their impact.
Background at Thomson Reuters
Dominick Spampinato has a history of working at Thomson Reuters, where he held various positions. He served as Major Incident Manager from 2008 to 2010, and later as Head of Incident Management for Infrastructure as a Service from 2010 to 2011. His experience at Thomson Reuters provided him with a strong foundation in incident management and operational oversight.
Education and Expertise
Dominick earned a Bachelor of Science degree in Computer Science from the New York Institute of Technology. His educational background supports his expertise in IT operations, compliance management, and disaster recovery planning. He possesses significant knowledge in ISO and SOX audits, enhancing his capability to manage compliance-related tasks effectively.
Specialization in Incident Management
Dominick specializes in root cause analysis, which is essential for preventing future incidents and improving service reliability. His approach focuses on identifying underlying issues and implementing corrective measures to enhance overall IT service performance. His experience in disaster recovery planning further complements his skill set in incident and problem management.