Eleanor Ross, Pmp, Csm
About Eleanor Ross, Pmp, Csm
Eleanor Ross is the Director of Business Operations at Madison Square Garden Entertainment Corp., where she oversees risk management, equipment sourcing, and hiring operations. With extensive experience in the gaming and entertainment industries, she has held various roles at notable companies such as ZeniMax Online Studios and Bethesda Softworks.
Current Role at Madison Square Garden Entertainment Corp.
Eleanor Ross serves as the Director of Business Operations at Madison Square Garden Entertainment Corp. since 2021. In this role, she manages various operational functions including risk management, equipment and software sourcing, quality assurance, and hiring operations. She collaborates with multiple departments such as Procurement, Legal, IT, and Finance to ensure the accuracy of Requests for Information (RFIs) and contracts. Eleanor oversees an annual budget that ranges from $15 million to $25 million, coordinating closely with project leaders to align financial resources with organizational objectives.
Previous Experience in the Gaming Industry
Eleanor Ross has extensive experience in the gaming industry, having worked at ZeniMax Online Studios in various roles. She served as a Quality Assurance Lead Analyst from 2010 to 2011 and progressed to positions such as QA Manager from 2013 to 2016, and Senior Producer of Art Production Pipeline from 2017 to 2019. Additionally, she worked as a Producer from 2016 to 2017. Her tenure at ZeniMax included responsibilities that contributed to the quality and production processes of gaming projects.
Educational Background
Eleanor Ross holds a Master's degree in Organizational Development from the University of Phoenix Online, which she completed from 2003 to 2004. She also earned a Bachelor's degree in Business Management from the same institution, studying from 2001 to 2003. Earlier in her education, she studied Early Childhood Education at Towson University from 1989 to 1992, where she achieved a focus in Clinical Psychology. This diverse educational background supports her operational and managerial expertise.
Contributions to Diversity and Inclusion Initiatives
Eleanor Ross actively participates in diversity and inclusion efforts within her organization. She serves on the MSG 4 Me Committee, where she facilitates the achievement of MSG Sphere’s business goals through corporate branding partnerships. Additionally, she co-chairs the Working Parents’ Conversation series as a member of the Diversity, Equity, and Inclusion (DE&I) Council, promoting discussions and initiatives that support working parents within the company.
Career Progression and Roles
Eleanor Ross has held various positions throughout her career, showcasing her growth and versatility in business operations. Prior to her current role, she worked at Bethesda Softworks as Service Owner for BNET in 2019 and at Mythic Entertainment (An EA Company) as Associate Development Manager from 2008 to 2010. Her career also includes a role as Senior Executive Administrative Assistant at Brown Capital Management from 2004 to 2006. This diverse experience has equipped her with a comprehensive understanding of business operations across different sectors.