Iliana Britos
About Iliana Britos
Iliana Britos is a Concourse Supervisor at Madison Square Garden Entertainment Corp., where she has worked since 2021. She has a background in Human Resources Management and extensive experience in managing employees and conducting interviews.
Current Role at Madison Square Garden
Iliana Britos currently serves as a Concourse Supervisor at Madison Square Garden Entertainment Corp., a position she has held since 2021. In this role, she is responsible for overseeing the scheduling of over 20 employees on a weekly basis. Her duties include delegating tasks daily and providing coaching to both new and seasoned employees, ensuring operational efficiency and high standards of service.
Previous Experience at Madison Square Garden
Iliana Britos has a history of working at Madison Square Garden Entertainment Corp., where she held the position of Stand Level Supervisor from 2014 to 2017. She also worked as a Concourse Supervisor from 2017 to 2020. During her tenure, she gained valuable experience in managing staff and operations within a high-traffic entertainment environment.
Experience in Human Resources Management
Iliana Britos has extensive experience in managing union workers and conducting interviews for new employees. This expertise is supported by her educational background in Human Resources Management, where she earned a Bachelor's degree from the State University of New York Empire State College from 2020 to 2022.
Educational Background
Iliana Britos studied at the State University of New York Empire State College, where she achieved a Bachelor's degree in Human Resources Management from 2020 to 2022. Prior to that, she attended CUNY Hostos Community College, where she completed her high school education in 2012. Additionally, she studied Medical Billing and Coding at the Borough of Manhattan Community College from 2014 to 2015.
Skills and Competencies
Iliana Britos possesses strong skills in Microsoft Word, sales, cashiering, and customer service. She demonstrates excellent time management and problem-solving abilities, which are essential in her supervisory role. Her experience in coaching and managing teams contributes to her effectiveness in ensuring a productive work environment.