John Dunphy
About John Dunphy
John Dunphy is a Supervisor of Arena Guest Services at The Madison Square Garden Company, with extensive experience in guest services and community engagement within the entertainment industry. He has held various roles, including positions with the New York Mets and New York Islanders, and has a Bachelor of Science in Sport and Fitness Administration from St. John's University.
Current Role at Madison Square Garden
John Dunphy serves as Supervisor of Arena Guest Services at The Madison Square Garden Company. He has held this position since 2017, contributing to the guest experience in one of the most iconic entertainment venues in the world. His role involves overseeing operations related to guest services, ensuring that patrons receive high-quality service during events.
Previous Experience in Community Engagement
Prior to his current role, Dunphy worked in community engagement and game operations for the New York Islanders from 2008 to 2016. He also held a similar position with the New York Mets for one year in 2012-2013. His work in these roles involved fostering community relationships and enhancing the overall game-day experience for attendees.
Education and Expertise in Sports Management
Dunphy earned a Bachelor of Science degree in Sport and Fitness Administration/Management from St. John's University, where he studied from 2007 to 2010. His educational background has equipped him with the knowledge and skills necessary for managing guest services operations in large-scale entertainment venues.
Leadership in Guest Services
Dunphy has a demonstrated history of leadership in the entertainment industry, particularly in customer service excellence. His expertise includes managing guest services operations and enhancing guest engagement through strong public speaking and social media skills. This focus on customer service has been a consistent theme throughout his career.
Experience with AmeriCorps and Community Programs
From 2014 to 2017, Dunphy served as Site Manager for Jumpstart - AmeriCorps at St. John's University. In this role, he was involved in community service initiatives, further developing his skills in program management and community engagement.