Keith Shepard, MBA
About Keith Shepard, MBA
Keith Shepard, MBA, serves as a Guest Experience Representative at Madison Square Garden Entertainment Corp. He has a diverse background in production, sales management, and customer service, with previous roles at Cartuna, Kum & Go, and CNH Industrial Reman.
Current Role at Madison Square Garden
Keith Shepard serves as a Guest Experience Representative at Madison Square Garden Entertainment Corp. since 2019. In this role, he works closely with key sales account executives and internal departments to support the needs of season ticket holders and fans. He proactively creates an inviting atmosphere at customer-facing touchpoints for over 85 events at Madison Square Garden and The Hulu Theater. His responsibilities include collaborating with VIP Services to escort high-profile guests and address suite client needs at concierge locations.
Previous Experience at Cartuna
Keith Shepard worked at Cartuna as a Development Production Manager, Writer, and Producer from 2018 to 2019 for one year in the Greater New York City Area. Prior to this role, he was also a Freelance Writer, Creator, Producer, Editor, and Copywriter at Cartuna from 2015 to 2017 for two years. His experience at Cartuna involved various aspects of production and content creation.
Sales Management Background
Before joining Madison Square Garden, Keith Shepard held the position of Sales Manager at Kum & Go from 2015 to 2016 for one year in the Springfield, Missouri Area. He also worked as an Account Manager at SRC Logistics, Inc from 2013 to 2014 for 11 months in the same region. His roles in sales management involved overseeing client relationships and driving sales performance.
Educational Qualifications
Keith Shepard studied at Missouri State University, where he achieved a Master of Business Administration (MBA) with a focus on Marketing from 2011 to 2013. He also earned a Bachelor of Science degree in Marketing-Advertising & Promotion from the same institution, studying from 2006 to 2010. His educational background provides a foundation for his roles in guest experience and sales management.
Freelance Work and Additional Roles
In addition to his role at Madison Square Garden, Keith Shepard has been working as a Freelance Script Writer, Transcriber, and Proofreader at idc - International Digital Centre since 2019. This freelance work complements his professional experience and showcases his skills in writing and content production.