Kevin Wingo
About Kevin Wingo
Kevin Wingo is an Arena Guest Services Supervisor at Madison Square Garden Entertainment Corp. in New York, with expertise in workforce development, grants management, and aviation, and a strong background in team building and customer service.
Work at Madison Square Garden
Kevin Wingo has served as the Arena Guest Services Supervisor at Madison Square Garden Entertainment Corp. since 2019. In this role, he oversees guest services, ensuring a positive experience for visitors. His responsibilities include managing a diverse team and implementing effective procedures to enhance guest satisfaction. His experience in workforce development and team building contributes to his ability to lead and motivate staff in a high-pressure environment.
Education and Expertise
Kevin Wingo holds a Bachelor of Science in Business Administration and Management from National Louis University, where he studied from 1998 to 2000. He also completed a Non-Degree Program Masters Certificate in Applied Project Management at Villanova University in 2013. His educational background supports his expertise in areas such as strategic planning, budget management, and operational management.
Background in Aviation and Customer Service
Before joining Madison Square Garden, Kevin Wingo worked as the U.S. Cabin and Customer Service Director at PrivatAir from 2001 to 2007. His roles in Stratford, CT, West Palm Beach, FL, and Geneva, Switzerland, provided him with extensive experience in customer service and operational management within the aviation industry. His focus on customer advocacy and service excellence has been a key aspect of his career.
Skills in Workforce Development and Team Building
Kevin Wingo possesses a strong skill set in workforce development, training, and recruitment. He has demonstrated his ability to build effective teams across diverse groups, enhancing productivity and improving processes. His experience in policy and procedure development further supports his capability in managing teams and driving organizational success.
Cultural Awareness and Global Experience
Having traveled to over 115 countries, Kevin Wingo has gained a deep understanding of cultural diversity and customs. This global experience informs his approach to customer service and team management, allowing him to connect with individuals from various backgrounds effectively. His insights into cultural differences enhance his ability to lead diverse teams and serve a broad customer base.