Ki Rivera
About Ki Rivera
Ki Rivera is a Guest Experience Representative at Madison Square Garden Entertainment Corp., where they have worked since 2021. Previously, they held various roles in customer service and event coordination across several companies, including Live Nation Entertainment and Gel Spice Company.
Current Role at Madison Square Garden
Ki Rivera serves as a Guest Experience Representative at Madison Square Garden Entertainment Corp. since 2021. In this role, Rivera supports the sales team by upselling luxury experiences and assists operations and production managers in preparing the venue for high volume crowds. Rivera also addresses guest conflicts related to ticketing and venue access, ensuring a positive experience for attendees.
Previous Experience in Guest Services
Prior to joining Madison Square Garden, Ki Rivera worked as a Guest Experience Specialist at Live Nation Entertainment from 2019 to 2021. This role involved enhancing guest satisfaction during events. Rivera also held the position of Amenity Events Coordinator at Bark Buildings for four months in 2019, where responsibilities included coordinating events and managing guest interactions.
Retail and Sales Background
Ki Rivera has a background in retail and sales, having worked as a Sales Associate at Barnes & Noble Education, Inc. from 2020 to 2021 and at Lobels School Uniforms from 2012 to 2017. These roles involved direct customer engagement and sales support, contributing to Rivera's skills in customer service and sales techniques.
Educational Qualifications
Ki Rivera earned a Bachelor of Arts in English Language and Literature from The College of New Jersey, completing the program from 2015 to 2020. This educational background provided Rivera with strong communication and analytical skills, which are beneficial in guest experience roles.
Internship Experience
In 2018, Ki Rivera completed a two-month internship at the International Centre for Parliamentary Studies in London, United Kingdom. The internship involved research, marketing, and production tasks, contributing to Rivera's professional development and understanding of organizational operations.