Michael Collins
About Michael Collins
Michael Collins is a Guest Experience Representative currently employed at The Madison Square Garden Company and has been working as an Administrative Assistant at Atria Senior Living since 2021. He holds a Bachelor's Degree in Human Resources Management from Baruch College and has a diverse work history in various roles, including contact tracing and sales internships.
Current Role at Atria Senior Living
Michael Collins has been serving as an Administrative Assistant at Atria Senior Living since 2021. In this role, he is responsible for submitting documents on behalf of clients for Long Term Insurance claims. Additionally, he manages Excel spreadsheets for document tracking and file audits, ensuring efficient organization of important information. Collins also supports the Scheduling Department with on-call staffing coordination and generates reports for the Executive Director to be utilized in quarterly meetings.
Experience at The Madison Square Garden Company
Since 2019, Michael Collins has worked as a Guest Experience Representative at The Madison Square Garden Company. In this position, he engages with guests to enhance their experience during events. His role involves addressing guest inquiries and ensuring a high level of satisfaction, contributing to the overall success of the events held at the venue.
Previous Employment at NYC Health + Hospitals
Before his current roles, Michael Collins worked as a Contact Tracer at NYC Health + Hospitals from 2020 to 2021. During his eight-month tenure, he played a vital role in tracking and managing COVID-19 cases, helping to mitigate the spread of the virus in the community.
Educational Background
Michael Collins earned a Bachelor’s Degree in Human Resources Management and Services from Baruch College, where he studied from 2014 to 2017. Prior to that, he attended Farmingdale State College, achieving a degree in Liberal Arts & Sciences from 2012 to 2014. His educational background provides a solid foundation for his roles in administrative support and guest experience.
Internship and Early Career Experience
In 2017, Michael Collins completed a four-month internship as a Sales Intern at doNYC, where he gained experience in sales and customer engagement. He also worked as an Office Services Temp at New York Public Radio from 2019 to 2020, contributing to office operations for nine months. Additionally, he served as an Ambassador for CID Entertainment from 2017 to 2020, where he engaged with audiences at events.