Nicholas Murray
About Nicholas Murray
Nicholas Murray serves as the Supervisor of Venue Tours at The Madison Square Garden Company, where he has worked since 2019. He has a background in public relations and customer service, with previous roles in higher education and event planning.
Current Role at Madison Square Garden
Nicholas Murray currently serves as Supervisor of Venue Tours at The Madison Square Garden Company. He has held this position since 2019, accumulating five years of experience in overseeing and managing venue tours. In this role, he utilizes his expertise in event planning and customer service to enhance the visitor experience at one of the most iconic venues in the world.
Previous Experience in Guest Relations
Prior to his current role, Nicholas worked at The Madison Square Garden Company as Coordinator of Guest Relations/Disabled Services from 2017 to 2019. In this capacity, he focused on ensuring a positive experience for all guests, particularly those requiring special accommodations. This position built upon his earlier experience as a Tour Guide at the same company, where he engaged with visitors and provided informative tours.
Education and Expertise in Public Relations
Nicholas holds a Bachelor of Arts degree in Public Relations from York College of Pennsylvania, which he completed between 2011 and 2017. This educational background has equipped him with essential skills in communication and public interaction, which are critical in his role as Supervisor of Venue Tours. His studies provided a strong foundation for understanding audience engagement and event management.
Background in Customer Service
Nicholas has a demonstrated history of working in customer service roles. He began his career in this field at York College of Pennsylvania, where he worked as a Customer Service representative from 2012 to 2017. Additionally, he served as a Telecounselor at the same institution for eight months in 2016. These experiences contributed to his proficiency in communication and customer relations, which are vital in his current position.
Technical Skills and Proficiencies
Nicholas possesses strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint. These technical skills support his responsibilities in customer service and event planning at The Madison Square Garden Company. His ability to utilize these tools effectively enhances his efficiency in managing venue tours and coordinating guest experiences.