Rich Jones
About Rich Jones
Rich Jones serves as the Director of IT Service Management at Madison Square Garden Entertainment Corp. He has extensive experience in IT management, having held various roles at Multiplan and Zelis over a career spanning more than two decades.
Current Role at Madison Square Garden
Rich Jones serves as the Director of IT Service Management at Madison Square Garden Entertainment Corp. since 2019. In this role, he oversees the IT service management processes, ensuring efficient delivery and support of IT services within the organization. His responsibilities include managing service delivery, improving service quality, and aligning IT services with business needs.
Previous Experience at Multiplan
Rich Jones has extensive experience at Multiplan, where he held several key positions. He started as a Business Analyst in 2004 for 11 months, then progressed to Application Support Manager from 2004 to 2008. He served as Director of Reporting and Analytics for one year in 2008-2009, followed by two years as Senior Project Manager, IT from 2009 to 2011. He was then appointed Director of IT Change Management from 2011 to 2015 and finally served as Director of IT Service Delivery for one year in 2015-2016.
Experience at Zelis
Rich Jones worked as Senior Director of IT Service Management at Zelis from 2016 to 2019. In this role, he was responsible for overseeing IT service management initiatives, ensuring that IT services met the needs of the organization and its clients. His leadership contributed to the development and implementation of effective IT service strategies.
Educational Background
Rich Jones studied at Rutgers University, where he earned a Bachelor of Arts degree in English from 1991 to 1996. His education provided him with a strong foundation in communication and analytical skills, which have been beneficial throughout his career in IT service management.
Early Career at Great-West Financial
Before his extensive tenure at Multiplan, Rich Jones worked at Great-West Financial as a Customer Service Supervisor from 1996 to 2002. In this role, he managed customer service operations, ensuring high levels of customer satisfaction and effective service delivery.