Ryan Lessman
About Ryan Lessman
Ryan Lessman is a Guest Experience Representative at Madison Square Garden Entertainment Corp., where he has worked since 2021. He holds an MBA and a BS in Sport Management from the University of New Haven and has experience in guest services, marketing, and event management.
Work at Madison Square Garden
Ryan Lessman has been employed at Madison Square Garden Entertainment Corp. as a Guest Experience Representative since 2021. In this role, he focuses on creating memorable experiences for guests at one of the most recognized entertainment venues in the world. His responsibilities include managing guest interactions and ensuring a high level of customer service during events. Lessman demonstrates strong communication skills, providing clear instructions to thousands of attendees, which is essential in a high-profile environment.
Previous Experience at AthLife Unlimited
Before joining Madison Square Garden, Ryan Lessman worked at AthLife Unlimited from 2018 to 2021 as part of the Marketing and Communications Staff. During his three years at this organization, he contributed to various marketing initiatives and communication strategies. His role involved engaging with different stakeholders and enhancing the visibility of the organization’s programs.
Experience at University of New Haven
Ryan Lessman gained valuable experience at the University of New Haven, where he worked as a Referee and Equipment Manager from 2017 to 2018. This position lasted for ten months and provided him with insights into sports management and event operations. His involvement in this capacity helped him develop skills in managing equipment and officiating games.
Education and Expertise
Ryan Lessman holds a Master of Business Administration (MBA) in Business Administration and Management from the University of New Haven, which he completed in 2019. Prior to that, he earned a Bachelor of Science (BS) in Sport Management from the same institution in 2018. His educational background equips him with a solid foundation in business principles and sport management, which he applies in his professional roles.
Skills in Guest Experience and Hospitality
In his current role, Ryan Lessman possesses skills in providing exceptional hospitality and customer service, particularly to VIP guests. His experience in effectively managing and communicating with large crowds at Madison Square Garden demonstrates his capability in enhancing guest experiences. Lessman’s focus on clear communication and customer service contributes to the overall satisfaction of event attendees.