Sarah Hunter
About Sarah Hunter
Sarah Hunter serves as the Director of Guest Services and Disabled Services at Madison Square Garden Entertainment Corp., where she oversees guest services across multiple venues. With a background in client services and disability coordination, she has developed strong customer service skills through her education and experience.
Current Role at Madison Square Garden
Sarah Hunter currently serves as the Director of Guest Services and Disabled Services at Madison Square Garden Entertainment Corp. since 2023. In this role, she oversees guest services and disability services across multiple high-profile venues, including The Madison Garden Arena, The Hulu Theater, Radio City Music Hall, The Beacon Theatre, The Chicago Theatre, and the LA Forum. She manages a team responsible for handling over 105,000 guest services and ticketing-related calls annually, ensuring a high standard of service for all guests.
Previous Experience at Madison Square Garden
Prior to her current position, Sarah Hunter held several roles at Madison Square Garden Entertainment Corp. She worked as a Guest Relations Coordinator from 2015 to 2017 and as a Guest Relations Operator from 2014 to 2015. These positions allowed her to develop her skills in guest relations and service management, contributing to her expertise in the field.
Professional Background in Client Services
Before joining Madison Square Garden, Sarah Hunter worked at the United States Tennis Association (USTA) as a Client Services Representative and Americans with Disabilities Act Coordinator from 2013 to 2015. This role involved coordinating services for individuals with disabilities and enhancing client service operations in the Greater New York City Area.
Education and Certifications
Sarah Hunter studied at New York University, where she completed an Event Management Certificate Program from 2012 to 2013 and a Sports Business Operations Certificate in 2013. She also holds a Bachelor of Science in Consumer Economics from The University of Georgia, which she achieved from 2006 to 2011. Additionally, she completed the Disney Institute's program on 'The Disney Approach to Quality Service', focusing on customer service enhancement.
Internship and Early Career Experience
Sarah Hunter gained early career experience through various internships. She worked as a Fashion and Accessories Intern at Wetherly Fashion Group in 2011 and as a Social Media Intern at Creatwood Communications the same year. Additionally, she held multiple roles at Hunter & Associates, P.A., including Accounting/Market Development Assistant and Virtual Research Assistant, contributing to her diverse skill set.