Steven W.
About Steven W.
Steven W. is a Senior Venue People Practices Coordinator at Madison Square Garden Entertainment Corp., where he leads training sessions and analyzes data to improve employee processes. He has a diverse background in customer relations, marketing, and administrative roles across various companies.
Current Role at Madison Square Garden
Steven W. serves as the Senior Venue People Practices Coordinator at Madison Square Garden Entertainment Corp. since 2021. In this role, he leads live and virtual training sessions for system end users, which include frontline employees and business leaders. He focuses on facilitating process improvements and system enhancements by developing collaborative relationships and applying critical thinking skills. His responsibilities also include providing technical support for systems related to employee scheduling, time processing, human resources, and inventory management.
Previous Work Experience
Steven W. has a diverse work history across various roles and industries. He began his career as a Cashier at American Eagle Outfitters from 2009 to 2010. He then worked as an Administrative Assistant at Rockwell Group for five months in 2009. Following this, he served as a Marketing Assistant at Grace Hats International LLC from 2011 to 2012. He also worked at Spreemo Health as a Customer Relations Associate in 2016, and at Capital One as an Ambassador from 2017 to 2021. Additionally, he was a Sales Associate at J.Crew from 2010 to 2016 and completed a Graphic Design/Marketing Internship at Press Tea in 2014.
Education and Expertise
Steven W. studied at Baruch College, where he earned a Bachelor of Arts (B.A.) degree in Business/Corporate Communications. His educational background has equipped him with skills relevant to his current role and previous positions, particularly in communication and organizational practices. His expertise includes analyzing data to create reports on schedule trends, disciplinary tracking, and labor financials for multiple departments.
Skills in Employee Retention and Process Improvement
In his current and previous roles, Steven W. has demonstrated a strong focus on employee retention and process improvement. He strategizes weekly with management to streamline system-user processes and develop methods aimed at increasing employee retention. His ability to analyze data and create actionable reports supports his efforts in enhancing workplace efficiency and employee satisfaction.