Kaitlyn Huffman
About Kaitlyn Huffman
Kaitlyn Huffman is a Customer Service Lead with extensive experience in pre-sales and post-sales support, order processing, and complaint resolution. She has worked in various roles across customer support and management in E-Commerce and tech start-ups for over a decade.
Current Role at Gardyn
Kaitlyn Huffman currently serves as the Customer Service Lead at Gardyn, a position she has held since 2022. In this role, she is responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, and leading her team in both pre-sales and post-sales support. Her expertise in order processing and complaint resolution contributes to the overall efficiency of the customer service department.
Previous Experience at Gardyn
Before her current role, Kaitlyn Huffman worked at Gardyn as a Customer Experience Specialist from 2021 to 2022. During her tenure, she focused on enhancing customer interactions and support processes. Additionally, she served as a Team Trainer for a period of six months in 2022, where she contributed to the development and training of new team members in Nashville, Tennessee.
Experience at Vanessa Mooney
Kaitlyn Huffman held the position of Vice President of Customer Support at Vanessa Mooney from 2018 to 2019. In this role, she managed customer support operations and implemented strategies to improve customer engagement and satisfaction. Her leadership during this time helped streamline processes and enhance the overall customer experience.
Professional Background
Kaitlyn Huffman has a decade of experience in various professional environments, including E-Commerce and tech start-ups. Her background includes roles that emphasize customer satisfaction, quality assurance, and brand management. She has also worked at Lyft in Trust and Safety from 2016 to 2018, where she focused on maintaining a safe and secure environment for users.
Skills and Expertise
Kaitlyn Huffman possesses a diverse skill set that includes team building, training and development, and stress tolerance. She is skilled in virtual assistance, customer satisfaction, and quality assurance. Her ability to foster collaboration and build influential relationships motivates her to achieve success in her projects.