Jasmine Zhu
About Jasmine Zhu
Jasmine Zhu serves as the Customer Experience & Insights Team Manager at Gather, where she has worked since 2020. She manages a team of 18 and focuses on enhancing customer experience and streamlining internal processes.
Current Role at Gather
Jasmine Zhu serves as the Customer Experience & Insights Team Manager at Gather, a position she has held since 2020. In this role, she manages a team of 18 professionals across four branches: Client Sales, Support, Partners, and Communications/Marketing. Her responsibilities include adapting and streamlining systems for customer experience, strategy, pricing plans, and internal workflow. Additionally, she engages in demoing the Gather platform to clients and maintains existing relationships, ensuring a high level of customer satisfaction.
Previous Experience
Before joining Gather, Jasmine Zhu held several positions that contributed to her expertise in customer experience and event coordination. She worked as an Interim Development Assistant at Summer Search from 2019 to 2020 in Tukwila, WA. Additionally, she served as a Development and Event Coordination Intern at Global Village Project for four months in 2020 in Decatur, Georgia. Her earlier roles include Co-President and Events and Focus Group Coordinator at TableTalk from 2017 to 2020 in Atlanta, GA, and Program Manager at Pinnacle View for seven months in 2018.
Education and Academic Background
Jasmine Zhu studied at Emory University, where she earned a Bachelor of Arts in Cultural Anthropology, completing her degree from 2017 to 2021. Prior to her university education, she attended Bellevue International High School, graduating with a high school diploma in 2017 and achieving a GPA of 3.96. Her academic background has provided her with a strong foundation in understanding diverse cultures and enhancing customer experiences.
Leadership Roles
Throughout her career, Jasmine Zhu has taken on various leadership roles. She was Vice President of Service and Co-Vice President of Membership & Events at Alpha Kappa Psi from 2017 to 2020 in Atlanta, GA. In these positions, she developed skills in team management and event planning. Additionally, she coordinated events and focus groups as Co-President of TableTalk, further demonstrating her ability to lead and engage with diverse groups.
Early Career Experience
Jasmine Zhu began her professional journey at Chipotle Mexican Grill, where she worked as a Food Preparation and Server from 2016 to 2017 in Bellevue, WA. This early experience in the service industry helped her develop strong customer service skills and an understanding of operational workflows, which she later applied in her subsequent roles in customer experience and event coordination.