Joy Bancroft
About Joy Bancroft
Joy Bancroft is a Technical Writer and Content Owner at Gather Town, where she has worked since 2021. With extensive experience in technical support, education, and content editing, she has held various roles in organizations such as America's Job Link Alliance and Daytona State College.
Work at Gather
Joy Bancroft has been employed at Gather Town since 2021, serving as a Technical Writer and Content Owner. In this role, she collaborates with designers and engineers to review and edit user experience text, ensuring clarity and consistency. She is responsible for creating and maintaining online user guides, FAQs, and onboarding documentation, which enhances user understanding and engagement. Additionally, she mentors other writers and contributes to the documentation and testing of new and existing features, playing a key role in the success of cross-functional teams.
Previous Experience
Prior to her current position, Joy Bancroft worked at America's Job Link Alliance–Technical Support from 2018 to 2021. She held the roles of Customer Relations Manager and Product Owner during her three years there. Before that, she served as an Instructional Designer at the same organization from 2015 to 2018. Her earlier roles include working as a Learning & Media Specialist at Daytona State College from 2012 to 2015 and as a Proofreader II at Allen Press, Inc. from 2007 to 2008.
Education and Expertise
Joy Bancroft has an extensive educational background. She earned a Master of Arts in Rhetoric and Composition from the University of Kansas, where she studied from 2009 to 2011. She also holds a Bachelor's degree in English Language and Literature from the University of Kansas, completed in 2009. Additionally, she obtained a Master of Library & Information Science from Emporia State University, studying from 2017 to 2019. Her education supports her expertise in technical writing, content creation, and user experience documentation.
Teaching and Mentoring
Joy Bancroft has experience in academia, having worked as a Lecturer in the English Department at the University of Kansas from 2010 to 2012. During this time, she contributed to the education of students in various aspects of English studies. She also served as a Writing Consultant at the University of Kansas from 2009 to 2011, where she provided guidance and support to students in their writing endeavors. Her teaching and mentoring roles reflect her commitment to fostering learning and development in others.
Current Role at THESAURUS REX, LLC
In addition to her role at Gather Town, Joy Bancroft has been working as a Copy Editor at THESAURUS REX, LLC since 2009. In this position, she applies her editing skills to ensure clarity and accuracy in written content. Her long-term commitment to this role demonstrates her dedication to maintaining high standards in written communication.