Tanner Hopkins
About Tanner Hopkins
Tanner Hopkins is a Senior Manager of Customer Experience and Support at Gather, with a diverse background in customer experience and product operations across several companies, including Thumbtack, Meta, and Opendoor.
Current Role at Gather
Tanner Hopkins serves as the Senior Manager of Customer Experience (CX) and Support at Gather. He has held this position since 2022, contributing to the company's customer service strategies and support operations. His role involves overseeing customer interactions and ensuring a high level of service delivery.
Previous Experience at Thumbtack
Prior to his current role, Tanner Hopkins worked at Thumbtack as Senior Manager of Product Operations from 2018 to 2020. During his tenure, he focused on optimizing product operations and enhancing customer experience. He also served as a Customer Experience Manager at Thumbtack from 2014 to 2018, where he played a key role in managing customer service initiatives.
Experience at Meta and Opendoor
Tanner held the position of Customer Experience Program Manager at Meta from 2021 to 2022. In this role, he was responsible for managing customer experience programs. Before that, he worked at Opendoor as Pricing Product Operations Lead for a brief period in 2020 to 2021, where he focused on pricing strategies and operational efficiency.
Educational Background
Tanner Hopkins studied at DeVry University, where he earned a Bachelor's Degree in Business Administration and Management from 2007 to 2009. He also attended Salt Lake Community College, achieving an Associate's Degree in General Studies from 2003 to 2004. His educational background supports his career in customer experience and management.
Early Career at eBay and Vivint Smart Home
Tanner began his career at eBay, where he worked as a Quality Business Process Analyst from 2005 to 2013. He spent eight years in this role, focusing on quality assurance and process improvement. He also worked at Vivint Smart Home as a Customer Experience Manager from 2013 to 2014, where he managed customer service operations.