Kevin Mangold Arias
About Kevin Mangold Arias
Kevin Mangold Arias serves as the Department Manager of Corporate Digital Services at Gebrüder Weiss, where he oversees the 'FLOW' customer care software solution and leads the development of the 'myGW' self-service portal. He advocates for a prototyping approach in digital product development and focuses on synchronizing digital solutions across departments to drive successful digital transformation.
Work at Gebrüder Weiss
Kevin Mangold Arias currently serves as the Department Manager of Corporate Digital Services at Gebrüder Weiss, a position he has held since 2023. In this role, he oversees the 'FLOW' customer care software solution, which integrates various communication channels to enhance customer service. Previously, he worked as a Product Owner for both the myGW and FLOW projects from 2019 to 2023. His responsibilities included leading the development of the myGW self-service portal, which provides customers with features such as Track & Trace and document management.
Education and Expertise
Kevin Mangold Arias studied at the Vienna University of Economics and Business (WU), where he earned a Bachelor of Science (BSc) in Betriebswirtschaft from 2009 to 2014. His educational background provides a strong foundation for his current role in digital services and customer care solutions. He advocates for a prototyping approach in the development of new digital products and innovative services, emphasizing the importance of iterative design in achieving effective solutions.
Background
Before his current role, Kevin Mangold Arias worked at Gebrüder Weiss in various capacities. He served as a Product Owner for myGW from 2019 to 2022, where he focused on enhancing customer engagement through digital solutions. Following that, he took on the role of Product Owner for the FLOW software from 2022 to 2023. His experience in these positions has contributed to his expertise in synchronizing digital solutions across departments.
Achievements
In his current position, Kevin Mangold Arias plays a key role in establishing and organizing customer service standards in collaboration with the Organizational Development department and various GW branches. His leadership in developing the myGW self-service portal has significantly improved customer access to services and information, aligning with the company's goals for digital transformation.