Alyssa Marrero
About Alyssa Marrero
Alyssa Marrero is a Fraud Associate at Gemini with a background in fraud analysis and customer service.
Current Role at Gemini
Alyssa Marrero holds the position of Fraud Associate at Gemini, where she has been employed since 2022. At Gemini, she focuses on identifying and mitigating fraudulent activities, using data analysis and various risk management techniques. Her role involves monitoring transactions, investigating suspicious activities, and collaborating with other departments to enhance overall security measures.
Previous Experience at Venmo
Before her current role at Gemini, Alyssa Marrero accumulated valuable experience at Venmo. She worked as a Fraud and Risk Analyst from 2019 to 2022 in Chicago, Illinois. During her tenure, she was responsible for analyzing complex data to detect potential fraud, implementing risk mitigation strategies, and ensuring the safety of user transactions. Prior to this, she served as a Customer Service Specialist at Venmo from 2018 to 2019, where she provided support to users and resolved various issues related to their accounts.
Work at H&M
Alyssa Marrero's professional journey began at H&M, where she worked as a Customer Service Agent from 2016 to 2018 in the Greater Chicago Area. In this role, she was tasked with assisting customers, handling inquiries, and ensuring a positive shopping experience. This position helped her develop strong communication skills and a customer-centric mindset, which she carried forward into her subsequent roles in the tech industry.