Chandni Kumar
About Chandni Kumar
Chandni Kumar is a Senior Associate in Collector Services at Nifty Gateway, part of Gemini, with a background in customer service and management.
Current Position at Nifty Gateway
Chandni Kumar is currently employed as a Senior Associate in Collector Services at Nifty Gateway, a division of Gemini. She has been serving in this role since 2021. Her responsibilities include maintaining high levels of customer satisfaction by ensuring that users' goals are met when interacting with the company. She focuses on transforming challenging customer interactions into positive experiences and emphasizes continuous improvement in processes and outcomes.
Previous Roles at Ryde and DBS Bank
Before joining Nifty Gateway, Chandni Kumar worked at Ryde as a Customer Experience Manager from 2018 to 2021. In this role, she oversaw customer service operations and enhanced customer interactions. Prior to her tenure at Ryde, she was a Customer Service Specialist at DBS Bank in Singapore for four months in 2018, where she managed customer service requests.
Experience at Grab and TDCX
Chandni Kumar also has experience in senior customer service roles at prominent companies. She worked at Grab as a Senior Customer Support for five months in 2017, handling complex customer service issues. From 2011 to 2017, she was a Customer Service Team Lead at TDCX in Singapore, where she led a team and ensured high-quality customer service.
Educational Background at Temasek Polytechnic
Chandni Kumar studied at Temasek Polytechnic in Singapore, where she pursued a diploma in Business and Information Technology from 2008 to 2011. This educational background equipped her with foundational knowledge and skills in business and IT, which she has applied throughout her career in customer service roles.
Professional Focus and Values
In her various roles, Chandni Kumar emphasizes the importance of continuous learning and improvement. She actively engages in training team members once she has a comprehensive understanding of the business or product. Her professional focus includes open communication with team members and business units to align customer and company goals. Her approach ensures that complex customer interactions are turned into positive experiences.