Keanu Chun
About Keanu Chun
Keanu Chun is the Manager of Institutional Support at Gemini, with extensive experience in customer support and a background in sociology.
Company
Keanu Chun is currently working at Gemini, a cryptocurrency exchange and custodian. Gemini is known for its secure platform and regulatory compliance, providing a trusted service for buying, selling, and storing digital assets.
Title
Keanu Chun serves as the Manager of Institutional Support at Gemini. This role involves overseeing the support provided to institutional clients, ensuring smooth operations and prompt resolution of issues.
Prior Roles at Gemini
Before becoming Manager of Institutional Support, Keanu Chun held multiple positions within Gemini’s customer support division. These included Manager, Customer Support in 2022, Senior Associate, Customer Support from 2021 to 2022, Associate, Customer Support from 2020 to 2021, and Analyst, Customer Support from 2019 to 2020.
Previous Experience
Keanu Chun also worked at iAnthus as an Intern from 2018 to 2019, and at Bow Tie Cinemas, where he held various positions including Assistant Manager, Service Supervisor, and Floor Staff between 2014 and 2018.
Education and Expertise
Keanu Chun studied Sociology at Montclair State University and earned a Bachelor of Science (BS). His educational background and diverse experiences have played a crucial role in his career in customer and institutional support.
Initiatives and Contributions
Keanu Chun developed the Institutional Support Runbook at Gemini to standardize processes for institutional clients. He also implemented team schedules for on-call rotations and outage management, improving response and resolution times. Furthermore, he achieved a 35% reduction in operational load on business development and sales teams by standardizing support tasks and maintained an 85% customer satisfaction rate month over month.