Noor Mohammed Allabakash
About Noor Mohammed Allabakash
Noor Mohammed Allabakash is a Help Desk Administrator with extensive experience in IT support and management. He has worked with various organizations, including Infosys, HCL Technologies, and General Atlantic, and is skilled in using tools like Bitlocker, Bomgar, and Microsoft Intune.
Work at General Atlantic
Noor Mohammed Allabakash has been employed at General Atlantic as a Help Desk Administrator since 2020. In this role, he is responsible for providing technical support and managing various IT applications. His duties include handling Office365 administration tasks, managing email security through Mimecast Admin, and coordinating onboarding and offboarding processes in collaboration with HR. He also utilizes Microsoft Intune for mobile and device management and oversees hardware issues related to Lenovo laptops and iPhones.
Previous Experience in IT Support
Prior to his current position, Noor held several roles in IT support and management. He worked at Infosys as a Team Lead from 2015 to 2016, overseeing a team in Mumbai. He then served as an Associate IT Consultant at HCL Technologies from 2016 to 2018. Noor also gained experience as an IT Manager at SMC Group for 10 months in 2009 and as a Desktop Support Analyst at Macquarie Group for one year from 2008 to 2009. Additionally, he was a Team Lead at Zensar Technologies from 2010 to 2015.
Technical Skills and Tools
Noor Mohammed Allabakash possesses a wide range of technical skills relevant to IT support. He is proficient in using the Bitlocker Recovery Tool for disk encryption and unlocking. He has expertise in remote support and troubleshooting using the Bomgar Representative Console. Noor manages IT applications such as Slack, Box, Zoom, Office 2016, Office 365, and others. He is also skilled in using Okta Admin for managing GlobalProtect VPN and resetting multi-factor authentication.
IT Asset Management and Security
Noor has experience in IT asset management, utilizing EMMA for effective tracking and management of IT assets. He is responsible for managing email security and spam filtering through Mimecast Admin. His role includes resolving hardware issues and liaising with vendors for warranty replacements, specifically for X Series Lenovo laptops and iPhones. Noor's expertise in these areas contributes to maintaining a secure and efficient IT environment.