Dean Patton
About Dean Patton
Dean Patton serves as the Technical Support Lead (Level IV) at General Atomics Aeronautical Systems Inc, where he has worked for 14 years. He manages a team of 15-20 technicians, providing technical support to over 5,000 users, and has extensive experience in overseeing support operations for a diverse user base.
Work at General Atomics
Dean Patton has held the position of Technical Support Lead (Level IV) at General Atomics Aeronautical Systems Inc since 2010. In this role, he oversees technical support operations, managing a team of 15-20 specialized technicians. His leadership ensures that technical support is effectively provided to over 5,000 users, including administrative staff and executives. Patton's extensive experience in this field has contributed to the efficiency and reliability of the technical support services offered by the organization.
Education and Expertise
Dean Patton has a diverse educational background. He studied General Studies at San Dieguito High School, where he achieved his high school diploma. He furthered his education at Mira Costa College, earning a degree in Civil Engineering Technology/Technician. Patton also attended UC Irvine, where he studied Facilities Planning and Management. Additionally, he obtained a degree in Information Technology from Western Governors University. This combination of studies equips him with a broad range of skills applicable to his role in technical support.
Background
Dean Patton has over a decade of experience in leadership roles, specifically in the technical support sector. His career at General Atomics has been focused on managing technical support operations, where he has developed a comprehensive understanding of the needs of a diverse user base. His background in civil engineering technology and facilities planning complements his technical support expertise, allowing him to address various challenges effectively.
Team Management and User Support
In his role as Technical Support Lead, Dean Patton manages a team of 15-20 specialized technicians. This team is responsible for providing technical support to a large user base of over 5,000 individuals. Patton's management approach emphasizes the importance of addressing the needs of both administrative staff and executives, ensuring that all users receive the necessary support for their technical issues.