Kelly Houston
About Kelly Houston
Kelly Houston serves as the Lead Carrier Relations/Billing Lead at General Atomics, where she has worked since 2014. She has extensive experience in billing analysis and finance, having held various roles at companies such as XO Communications and Level 3 Communications.
Current Role at General Atomics
Kelly Houston serves as the Lead Carrier Relations/Billing Lead at General Atomics. In this role, she has been responsible for overseeing carrier relations and managing billing processes since 2014. Her extensive experience in billing and finance enables her to ensure accuracy and efficiency in operations. Houston's leadership in this position has contributed to the organization's ability to maintain strong relationships with carriers and streamline billing practices.
Previous Experience at General Atomics
Prior to her current role, Kelly Houston worked at General Atomics as a Billing Analyst from 2011 to 2014. During this time, she focused on analyzing billing processes and resolving issues to enhance overall accuracy. Her experience in this position laid the groundwork for her advancement to Lead Carrier Relations/Billing Lead.
Experience at XO Communications
Kelly Houston held multiple positions at XO Communications from 2002 to 2010. She began as a Senior Finance Analyst, where she analyzed billing and call record reject reports to ensure process accuracy. Houston also participated in the development and testing of billing functionality for the Saville Billing System. Additionally, she created the BOSS handbook and trained new Billing Analysts, showcasing her commitment to process improvement and team development.
Early Career at Level 3 Communications
Houston's early career includes a role as a Sales Support Associate at Level 3 Communications in 2011. This position lasted for six months and provided her with foundational experience in sales support and customer relations, contributing to her later roles in billing and finance.
Achievements in Billing System Conversion
During her tenure at Nextlink/XO Communications, Kelly Houston successfully converted 12 existing markets to a new billing system. This project required careful planning and execution, demonstrating her ability to manage complex billing operations and implement system changes effectively.