Ana Claudia Oliveira
About Ana Claudia Oliveira
Ana Claudia Oliveira is an Analista de Customer Service at General Mills, with a background in logistics and customer service from previous roles at FedEx and Hypera.
Current Title and Role
Ana Claudia Oliveira currently holds the title of Analista De Customer Service at General Mills. In this role, she is responsible for managing order portfolios for major clients such as GPA, Cencosud, Dia, and Carrefour. She conducts weekly meetings with Carrefour to discuss project progress and service levels. Ana utilizes the Neogrid platform for service level analysis in the Faz Log project and performs detailed analysis on various metrics including Fill Rate, penalties, loss tree, stockouts, shelf life, and discontinued items. She also provides critical support to the commercial and sales departments.
Previous Experience at FedEx
Before joining General Mills, Ana Claudia Oliveira worked at FedEx in the Transporte aéreo division. During her one-year tenure from 2014 to 2015, she gained significant experience in the logistics operations of air transportation. This role contributed to her extensive knowledge of logistical processes and customer service in a complex, fast-paced environment.
Roles at Hypera
Ana Claudia Oliveira had multiple roles at Hypera. She first served as an Auxiliar administrativo logístico in 2010 for 11 months, where she handled administrative logistics tasks. Following this, she moved to the role of Assistente administrativo logístico-Customer service from 2012 to 2014, where she focused on customer service within the logistics department. Her tenure at Hypera allowed her to refine her skills in administrative support and customer service within the logistics sector.
Educational Background
Ana Claudia Oliveira studied at Universidade Paulista, where she specialized in Gestão de Recursos Humanos. Her education in Human Resources Management equipped her with a strong foundation in managing personnel and optimizing organizational performance. This academic background supports her current role in customer service and logistics management.