Bea Genika Catipay
About Bea Genika Catipay
Bea Genika Catipay is a receptionist with a background in hospitality and tourism, having worked at Intercontinental Hotels Group, Dubai International Airport Hotel, and General Mills.
Professional Experience at Intercontinental Hotels Group
From 2016 to 2018, Bea Genika Catipay worked as a Receptionist at Intercontinental Hotels Group (ihg®) located in Denham, Buckinghamshire, United Kingdom. During her two-year tenure, she was responsible for handling guest check-ins and check-outs, managing reservations through MICROS - Hotel Booking System, and addressing guest inquiries and complaints. Her role required effective communication and strong customer service skills to ensure guest satisfaction.
Role at Dubai International Airport Hotel
Bea Genika Catipay served as a Front Office Receptionist at Dubai International Airport Hotel for six months, from 2015 to 2016. In this position, she handled a high volume of guest interactions, including check-ins, check-outs, and concierge services. She also played a crucial role in managing room allocations and providing assistance with travel-related inquiries. Her experience here enhanced her ability to work efficiently in a fast-paced environment.
Experience at General Mills
As a Receptionist at General Mills in Minneapolis, Minnesota, Bea Genika Catipay was responsible for front desk operations, which included greeting visitors, directing calls, and managing scheduling. Her time at General Mills further developed her administrative skills and showcased her versatility in adapting to different workplace environments outside of the hospitality sector.
Education and Degree in Tourism and Travel Services Management
Bea Genika Catipay holds a Bachelor's degree in Tourism and Travel Services Management from Far Eastern University, where she studied from 2011 to 2015. Her academic background provided a strong foundation in travel services, tourism management, and hospitality operations. She gained comprehensive knowledge in the field, which has been instrumental throughout her professional career.
Software Proficiency and Technical Skills
Bea Genika Catipay has demonstrated expertise in using several software systems relevant to the hospitality and administrative sectors. She is skilled in managing employee payroll and attendance using Civil Software, and efficiently handles stock orders through Food and Beverage Material Software. Her proficiency in the MICROS - Hotel Booking System also highlights her technical capabilities in hospitality management.
Expertise in Complaint Management
Bea Genika Catipay has a strong background in Complaint Management within the hospitality industry. This expertise involves efficiently addressing and resolving guest complaints, ensuring that issues are handled promptly and professionally. Her ability to manage complaints effectively contributes to maintaining high guest satisfaction and upholding service standards.