Charisse Williams
About Charisse Williams
Charisse Williams is a Consumer Care QA Auditor at General Mills with over 20 years of experience in customer service and quality assurance.
Title
Charisse Williams is currently a Consumer Care QA Auditor at General Mills. She started this role in July 2021 and has been contributing to the company’s consumer care quality assurance since then.
Company
Charisse Williams is employed by General Mills, where she works as a Consumer Care QA Auditor. She is responsible for monitoring the performance of call center agents and ensuring the highest levels of service quality. Before joining General Mills, she worked at Annie's Inc. and the United States Postal Service.
Previous Roles
Before joining General Mills, Charisse Williams worked at Annie's Inc. as a Consumer Relations Specialist from 2015 to 2021. At Annie's Inc., she developed her expertise in consumer relations over a period of six years. Prior to that, she was a Business Development Specialist at the United States Postal Service from 2011 to 2014.
Education and Expertise
Charisse Williams holds an Associate's degree in Business Administration and Management from Merritt College, where she studied from 2001 to 2004. Her education has played a pivotal role in equipping her with the skills necessary for a successful career in customer service and quality assurance.
Experience in Customer Service and Quality Assurance
Charisse Williams has over 20 years of experience in customer service and quality assurance. Known for her strong planning and problem-solving abilities, she efficiently manages multiple priorities and meets tight deadlines without compromising on quality.