Chas Shelley
About Chas Shelley
Chas Shelley is the Senior Director of Customer Operations for the Blue Buffalo Pet Segment at General Mills, based in Wilton, Connecticut. He has extensive experience in customer service and supply chain management, having previously worked at Smithfield Foods and Hillshire Brands.
Current Role at General Mills
Chas Shelley is the Senior Director of Customer Operations for the Blue Buffalo Pet Segment at General Mills. He currently operates out of Wilton, Connecticut. His role involves overseeing customer operations and ensuring that the department aligns with the company’s objectives. He has implemented several initiatives to improve continuous processes and enhance the efficiency of customer operations.
Previous Experience at Smithfield Foods
Before joining General Mills, Chas Shelley held key positions at Smithfield Foods. From 2014 to 2018, he worked as the Director of Customer Service in Kansas City, Missouri. Prior to that, he served as the Director of Customer Replenishment for Walmart, Inc. in Bentonville, Arkansas from 2012 to 2014. These roles allowed him to gain substantial experience in customer service and supply chain management.
Role at Hillshire Brands
Chas Shelley had a diverse career at Hillshire Brands, serving in multiple leadership roles. From 2010 to 2012, he was the Director of Strategic Customer Supply Chain in Bentonville, Arkansas. He also served as the Senior Manager of Customer Service & Logistics from 2005 to 2010. He held other roles such as Corporate Deduction Process Manager (2003-2005) and Corporate Training Manager (2001-2003), based in Cincinnati, OH and Macon, GA.
Educational Background
Chas Shelley studied at the University of Kentucky, where he earned a Bachelor of Arts degree in Political Science & History. He attended the university from 1988 to 1992. His education has provided a strong foundation for his career in customer operations and supply chain management.
Expertise in Supply Chain and Customer Operations
Chas Shelley is known for his expertise in supply chain and customer operations. At Blue Buffalo Pet Segment, he led innovation projects that significantly improved supply chain efficiency. He specializes in start-up operations, successfully launching several new processes and systems. His change management skills have been proven through multiple successful transitions and transformations within the departments he has led.